Against a backdrop of fierce competition, a Swiss-based communications agency set itself an ambitious target: to increase its billable hours by 20% in less than a year.
By integrating Teambook into its processes, it has not only achieved this objective, but also optimized its resources and boosted customer satisfaction.
Here’s how.
Initial challenges faced by the agency
The agency was facing a number of obstacles that were hampering its efficiency and profitability. Team members were wasting time manually managing their schedules. In addition, visibility over resource allocation was limited, resulting in undetected unproductive hours.
The lack of a centralized tool for tracking and optimizing billable hours also complicated project planning, making it difficult to identify areas for improvement.
Why was Teambook chosen as the solution?
Faced with these challenges, the agency chose Teambook for its ease of use and functionalities adapted to the management of resources and billable hours. The tool was deployed in just a few days, with a short integration period thanks to its intuitive interface and efficient onboarding.
Teambook immediately made it possible to track billable and non-billable hours in real time, while generating clear, customizable reports. These features directly added value to the agency, far beyond the very modest 45 USD monthly fee charged by Teambook!
Teambook implementation and results
Real-time tracking of billable hours
One of the agency’s first actions was to configure Teambook to precisely track every hour worked. Teams learned to record their tasks and clearly distinguish billable hours. This transparency helped managers to better analyze the profitability of ongoing projects.
Improved resource planning
Teambook provided an overview of resource allocations, enabling a more balanced distribution of work. Project managers were able to anticipate periods of overload and redistribute tasks efficiently, maximizing time spent on billable activities.
Measurable increase in billable hours
After six months of use, the agency saw a 20% increase in billable hours. Data extracted from Teambook enabled inefficiencies to be quickly identified and corrected, ensuring optimum use of resources. This increase had a direct impact on the agency’s overall profitability.
Lessons learned
This agency’s experience shows that optimizing billable hours requires rigorous management of resources and tasks. By using Teambook, the agency was able to improve transparency with its customers while increasing internal productivity.
Adopting a high-performance tool like Teambook is more than just time tracking. It’s a global solution that transforms project management and promotes better resource allocation for your digital agency.
